Returns & Refunds Policy
At Little Match Opal, every piece of jewellery is thoughtfully handcrafted with care and attention to detail. We hope you love your purchase as much as we love creating it.
Please read our returns and refunds policy carefully before placing your order.
01Change of mind returns & exchanges
As our jewellery is handcrafted, we do not accept returns, exchanges or refunds for change of mind.
This includes, but is not limited to:
- A change in personal preference
- Ordering the wrong size, colour or style
- Deciding the item is no longer wanted
- Finding a similar item at a lower price elsewhere
We encourage you to review all product descriptions, measurements and photographs carefully before purchasing.
02Handmade variations
Each piece is individually handcrafted, making it unique.
Slight variations in colour, shape, texture, size and finish may naturally occur as part of the handmade process.
These characteristics are part of the beauty and individuality of handmade jewellery and are not necessarily considered defects.
However, this does not affect your rights under Australian Consumer Law if an item fails to meet the applicable consumer guarantees.
03Faulty, damaged or incorrect items
We take great care in creating and packaging every order.
If you receive an item that is faulty, damaged or different from what you ordered, please contact us at [Email Address] as soon as reasonably possible.
To help us assess the issue, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the item, where possible
We will review your request and arrange an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
04Return shipping
If a product is confirmed to have a fault covered by Australian Consumer Law, we will reimburse reasonable return shipping costs where required by law.
Please contact us before arranging a return so we can provide the appropriate instructions.